1. HOW TO REQUEST DELETION

1.1 Users may request deletion of their personal data by contacting us at essa@thestaxapp.com.

1.2 To protect user privacy and security, Stax may require identity verification before processing any request.

• Open the Stax app and log in to your account.
• Go to Profile or Settings section.
• Tap on "Delete My Account".
• Confirm by selecting "Yes, Delete".

2. WHAT WE DELETE

2.1 Upon receiving and verifying a deletion request, Stax will delete or anonymize personal data that is no longer necessary, subject to Section 3.

2.2 This may include:

• Contact details such as email address and phone number
• Profile information
• Gym membership preferences and usage records
• Customer support communications

3. WHAT WE MAY RETAIN

3.1 Certain information may be retained if required by law or for legitimate business purposes.

3.2 Retained data may include:

• (a) Transaction and payment records for accounting, tax, or legal compliance
• (b) Technical logs and system activity for fraud prevention and security
• (c) Records required to resolve disputes or enforce agreements
• (d) Data required to comply with regulatory or government authorities

3.3 Retained data will be minimized, access-restricted, and stored only as long as required.

4. TIMEFRAME

Stax will review and respond to verified deletion requests within a reasonable timeframe, considering legal and operational requirements.

5. EFFECT OF DELETION

Once data is deleted, users may lose access to their account, history, and services. Stax is not responsible for any resulting loss.

6. UPDATES

Stax may update this policy from time to time. The latest version will always be available within the app or official services.

7. CONTACT

Email: essa@thestaxapp.com